Davies - Disclaimer and Terms of Use

The information available on this site is intended to be informative. The generality of the
information provided therefore omits considerations which may be relevant to particular circumstances. Accordingly, this web site is not a complete or authoritative source of legal information.

Information on this site therefore should not be considered legal advice or otherwise relied upon.
If you have any specific questions please contact a solicitor or otherwise seek independent professional advice before acting on anything contained herein. We cannot take any responsibility for reliance on errors or omissions in the content contained on our website. The content of this site may also be out of date in some instances.

Hyperlinks to other sites are not an endorsement of any kind and we are not responsible for the content of external sites. When links leave our website they are usually presented in new browser sessions.

 

Davies - Client Care

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, the following procedure will ensue:

 

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure. 

 

  1. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Richard Davies, who will review your matter file and speak to the member of staff who acted for you. 

 

  1. Richard Davies will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter. 

 

  1. Within three days of the meeting, Richard Davies will write to you to confirm what took place and any solutions he has agreed with you. 

 

  1. If you do not want a meeting or it is not possible, Richard Davies will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.  

 

  1. At this stage, if you are still not satisfied, you should contact us again and we will arrange for  another Solicitor this firm  (or possibly a local Solicitor at a different firm) to review the decision. It may be the case that mediation could provide a solution. 

 

  1. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons

Making a complaint will not affect how we handle your case.

 

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.


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Davies is the trading name of Davies Solicitors Limited (registration number 5699025). The registered office address is 30 Woollards Lane, Great Shelford, Cambridge CB22 5LZ,
and Richard Davies is the Director. We are regulated by the Solicitors Regulations Authority (reference number 439685).
We do not accept service by fax or by e-mail unless otherwise agreed.